When you first hear that a customer has cancelled a MantraSound generated disco booking, it's important to consider the contractual situation the customer is in. All bookings arranged by MantraSound are regulated by a contract between the DJ and the customer. So if you become aware of a cancellation, you should first of all reflect on whether or not you have received the customer's signed copy of the contract for that event. If this has not yet arrived with you, there isn't much you can do to retrieve any money from the situation. If, however, you are in possession of a signed contract, please check condition 10 to establish how close the booking is, and how much is owed by the customer.
You should then write to the customer on headed notepaper, informing him or her of the arrangement between you, and the amount owing. This shoud be done in a matter of fact way, and with some tact - if the customer has called off the
wedding disco because a marriage is not to take place, then please treat the matter sensitively. This should nonetheless not prevent you from seeking the payment which you are owed.
We do not have many cancellations at MantraSound
Disco Agency. I have only been aware of less than a dozen in ten years. Although they are obviously rareties, they do sometimes cause aggravation between agent and DJ, and we are keen to point out that, through our system, the contract is between the DJ and the customer, and therefore it is important that DJs on our books pursue the contract and ensure that they are in possession of it at the earliest moment possible, to give them the most rights in the situation.